Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. If you're having a problem with printer connectivity in Windows, go to Fix printer connection and printing problems in Windows.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If you are having a problem changing your printer 'offline' status, go to Troubleshooting offline printer problems.

Select Next, select Finish, and follow the instructions to add your driver.įollow the instructions in the section above to remove and reinstall the printer.įind out how to install a printer in Windows.įind out how to set up a default printer in Windows.įind out how to view the print queue in Windows. On the left, select your printer manufacturer, and on the right, select your printer driver. Select your device’s architecture, and then select Next. If you don’t see your printer listed, select Add, and in the Welcome to the Add Printer Driver Wizard, select Next. Select the Drivers tab, and see if your printer is listed. Scroll down to Related Settings and select Print server properties. If you double-click the installation file and nothing happens, follow these steps: Wait for your device to find nearby printers, select the one you want, and then select Add device. Under Printers & scanners, find the printer, select it, and then select Remove device.Īfter removing your printer, add it back by selecting Add a printer or scanner.

Select Start, then select Settings > Devices > Printers & scanners. Then follow these steps to remove and reinstall the printer. After you download them, double-click (or double-tap) the file to begin installing it. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website. Some support sites let you search for your printer model number directly. To find it, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.”ĭriver updates are often available in the “Drivers” section of a printer manufacturer’s website. Check your printer manufacturer’s support site.

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